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Publishing Scams Update December 12th, 2007
Recent System Failures November 21st, 2007
Dear Customer,
Over the last few days there have been a number of problems on the AGUK network.
On Sunday 18th November at around 11:30GMT the performance of the server CHIEFWIGGUM start to deteriorate. Despite efforts by engineers the erver became unrecoverable. It appears the raid system had failed and corrupted both disk drives within the machine. At 23:00GMT on the same day it was decided that the system could not be fully recovered and that instead we would begin restoring sites to alternative servers using backup data.
Network Outage November 15th, 2007
Today 15th November 2007 there was a network outage from 08:00 - 09:25GMT.
The network is now fully restored. During the outage no email was lost as our backup incoming gateway servers are based on an alternate network. When the network returned mail was then forwarded to the main mail server.
We are waiting on a response from the network providers as to the cause of the outage and will provide further details when these become available.
We apologise for any inconvenience this may have caused.
Mail Server Issues October 5th, 2007
This morning (5th October 2007) we became aware of an issue with the mail server platform. SMTP connections to the main mail server were extremely slow or being rejected.
This meant that customers were unable to send mail or receive mail. The incoming gateway servers continued to work normally. Therefore incoming mail was accepted and queued by these servers.
We managed to resolve the problem with the main mail server at around 12:10GMT. The incoming gateway servers were then able to begin forwarding the queued mail to the main mail server for delivery to individual accounts.
Mail Server Relocation September 4th, 2007
Over the next week we will be relocating two of our mail servers.
One of the incoming gateway servers will be relocated from the US to a UK datacentre. This will mean we will then have one incoming mail server in the US and one in the UK.
One of the outgoing mail servers will be relocated to the UK. This will mean we will have two UK based outgoing mail servers and one US based outgoing mail server.
Customers DO NOT have to make any changes to their email settings. This will all be handled by our internal mail routing and DNS changes to the MX records.
Increasing Mail Capacity August 30th, 2007
We are curently bringing online a third outgoing mail server. This will help reduce the load across the two current outgoing mail servers, add greater stability and reduce message delivery times.
Customers do not need to make any changes to their mail settings. This will all be handled automatically by our mail system.
We will also update relevant SPF records in the netsvr.net domain. If you send mail using the AGUK mail servers and have configured your own SPF records please ensure you use include:netsvr.net as part of your string.
Email Maximum Message Size August 16th, 2007
To enable us to continue to provide a stable email platform and prevent problems with the email processing queues we have had to implement a maximum message size limit.
This maximum message size has been set at a generous 50MB. The majority of email messages are just a few KB so this will only affect a minority of users who send large attachments via email.
Recently we have had users attempt to send emails with attachments as large as 750MB. This can cause problems when the email becomes stuck in the queue because processing takes so long to complete.
Incoming Mail Delays and Duplicate Mail July 24th, 2007
This morning at approximately 09:30GMT a number of domains hosted by us came under a “joe-job” style attack This lasted untilapproximately 12:00GMT. This is where a large number of emails are sent with the sender forged to appear as a domain hosted by us. As a result many mail servers reject the mail and the bounce message is returned to us, even though it was not sent by us.
This lead to a surge in the amount of mail our incoming mail servers had to handle. As a result some mail delivery was delayed during this period as the mail is processed in a queue on a “first come first processed” basis. During this process one of the mail servers froze and needed to be restarted a number of times.
PHP Updated to use Microsoft FastCGI July 6th, 2007
We have recently updated all PHP5 installations to use the new Microsoft FastCGI process. This should significant speed and reliability improvements for sites running PHP5.
For sites runnign PHP4 we highly recommend updating your site to use PHP5 as it is now considered stable and prvovides much greater speed and reliability.
To change a domain hosted by AGUK to use PHP5 you simply need to perform the following:
Log in to Helm
Proceed to Domains > domain.com > Web Site Settings
Scroll to the bottom of the page and then change the drop down from PHP4 to PHP5 and click Save.
Changes to BACs Payments July 6th, 2007
Customers making BACS payments to AGUK should note that you need to update the bank details used to make payment. The new details are as follows:
Bank: Lloyds TSB Bank Plc
Account Name: AGUK Solutions Ltd
IBAN Number: GB04LOYD30974300889642
BIC: LOYDGB21440
Account Number: 0889642
Sort Code: 30-97-43
Reference: Invoice/Account Ref
Please update your records as soon as possible to ensure payment is made correctly. Payments made to other accounts may not be processed in a timely mannor.