Dear Customer,

Over the last few days there have been a number of problems on the AGUK network.

On Sunday 18th November at around 11:30GMT the performance of the server CHIEFWIGGUM start to deteriorate. Despite efforts by engineers the erver became unrecoverable. It appears the raid system had failed and corrupted both disk drives within the machine. At 23:00GMT on the same day it was decided that the system could not be fully recovered and that instead we would begin restoring sites to alternative servers using backup data.

Today 15th November 2007 there was a network outage from 08:00 - 09:25GMT.

The network is now fully restored. During the outage no email was lost as our backup incoming gateway servers are based on an alternate network. When the network returned mail was then forwarded to the main mail server.

We are waiting on a response from the network providers as to the cause of the outage and will provide further details when these become available.

We apologise for any inconvenience this may have caused.