We have discovered that at around 15:00GMT today the POP3/IMAP service failed. This meant that POP3/IMAP connections were being rejected by the mail server.

This was rectified at 17:04GMT. The cause of the outage is currently unknown and is being investigated. We are also investigating why our notification script which periodically logs in to the POP3 server failed to notify us of the error.

An investigation is now taking place.

Further details will be forthcoming.