OFCOM have at last managed to pull their weight and issue new rules to ISPs regarding the moving of broadband suppliers. Previously suppliers could effectively hold consumers and businesses to ransom by witholding the MAC code required to switch providers or charge high fees to force the user in to staying.
From the 14th February firms must supply a MAC code within 5 days of the request and they are not allowed to charge for the code either.
A breach of the rules could mean a fine being imposed by OFCOM of up to 10% annual turnover.