We experienced a significant software failure with our main mail server today at approximately 15:00.
This issue caused extremely slow performance and caused a large build up of unprocessed mail to hang on the server and not be delivered. This affected both incoming and outgoing mail.
We resolved the software issue at approximately 17:30. Since then mail is now being processed. However there is a back log of over 10,000 messages which are currently being processed. It will take at least a couple of hours for this backlog to be fully cleared.
During this time customers may receive spurts of mail at various intervals as the queue is processed.
We apologise for any inconvenience this has caused.
November 30th, 2006 at 6:02 pm
We understand that this issue may have been effecting email delivery speed over the last 24 hours.
We have isolated the problem that allowed the email queue to backup and mai delivery to be sparodic. This should now have resolved the situation once the backlog is cleared.