This is just a friendly reminder that you can now store your credit/debit card details securely via the Helm control panel. This allows us to auto-bill your card when your package or domain comes up for renewal.

You will receive an email 7 days before the payment is due to be taken so you can have advanced warning of any charges. The auto-bill option prevents any problems if you are away and do not receive the payment reminder notifications.

For more information on how to add a credit/debit card to your account please see the URL below http://support.aguk.net/article.aspx?id=10124

We have updated the Helm Control Panel to 3.2.10.

You will notice a new “App Pack” link under your domain options. This currently only contains the Prepropogation Application pack. However we will be looking to install other application packs.

Application Packs allow you to install scripts such as Forums, Blogs, Image galleries with a couple of clicks and no technical knowledge. We will be testing some of the application packs and then providing them over the coming weeks.

We have a small number of customers who remain on a non-Helm hosting account. It is no longer financially viable for us to maintain these non-Helm accounts. Because of this we will be migrating all non-Helm customers over to our Helm set-up.

As a non-Helm customer we will contact you directly regarding your domains and the migration process. This will occur over the next few weeks.

The non-Helm accounts are hosted on a third party system which we have no administrative control. Because of this we will be unable to retrieve your FTP / email or database passwords. Therefore we will either set-up new accounts with a common password (which you can change yourself) or request password details.

With the recent increase in spam containing only images we have adjusted the scoring on emails containing a low text to image ratio. This should hopefully weed out the emails that are image only.