The Mail Server will be offline today at around 17:00 GMT. This is while we apply an update to fix the problem whereby a corrupt message can cause problems with Web mail.

The downtime will be for no more than 30 minutes. Backup mail servers will remain operational throughout.

The sending of unsolicited commercial email has become an art form for many spam senders. Carefully wording emails to bypass the Bayesian scanning and make emails look more like genuine emails. Because of this we have introduced some new methods of Spam prevention.

The changes should not affect you apart from seeing a reduction in Spam mail received. However in a small number of cases one of the changes may cause problems for some users trying to send mail. If you receive any time-out errors when trying to send mail make sure that your email client connection timeout period is set to at least 60 seconds.

After a few days of testing we now have the ability to set-up Automatic Recipient White listing. This means that anyone you send mail to is automatically added to your white list and will not be subject to possible Spam filtering.

However if we enable this feature it will be on a global scale. It is not currently possible to enable on a per user basis. We would appreciate your feedback on if you would like to see this feature.

Further to our announcement regarding the development of a Hosting Affiliate Program AGUK is pleased to announce the soft launch of our Hosting Referral Program. Customer can now earn credits for each new referral to AGUK.

This is a soft launch to allow for any potential issues to be resolved before making a full announcement to all customers. Details on how to take part in the Hosting Referral Program can be found on our Support Pages.

In the coming weeks we will be altering the way we track customer bandwidth usage. We will start including FTP and Mail bandwidth usage within the reporting in Helm.

At the same time as including these additional bandwidth calculations we will also increase the bandwidth available to each package. We can do this because we have always calculated a slight overhead for these services within the package price. Therefore most customers will not be affected by this. However customers using a disproportionate amount of FTP and Mail bandwidth will likely see overages on bandwidth usage.